1. Acceptance of Terms

By accessing or using Keystone ("the Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use the Service. These Terms apply to all visitors, users, and others who access or use the Service.

2. Description of Service

Keystone is a software-as-a-service (SaaS) platform designed for supported exempt accommodation providers. The Service provides tools for property management, tenant management, document management, task tracking, support notes, and team collaboration. We reserve the right to modify, suspend, or discontinue any aspect of the Service at any time.

3. User Accounts

To use certain features of the Service, you must create an account. When creating an account, you agree to:

Provide accurate, current, and complete information
Maintain and promptly update your account information
Maintain the security and confidentiality of your login credentials
Accept responsibility for all activities that occur under your account
Notify us immediately of any unauthorized use of your account

4. Subscription and Payment

Access to the Service requires a paid subscription. By subscribing, you agree to:

Pay all fees associated with your selected subscription plan
Provide valid payment information and authorize recurring charges
Accept that subscriptions automatically renew unless cancelled
Understand that fees are non-refundable except as required by law

We reserve the right to modify pricing with 30 days' notice. Continued use of the Service after price changes constitutes acceptance of the new pricing.

5. Acceptable Use

You agree not to use the Service to:

Violate any applicable laws, regulations, or third-party rights
Upload or transmit viruses, malware, or other malicious code
Attempt to gain unauthorized access to the Service or its systems
Interfere with or disrupt the integrity or performance of the Service
Collect or harvest user data without authorization
Use the Service for any unlawful or fraudulent purpose

6. Data and Privacy

Your use of the Service is also governed by our Privacy Policy. You retain ownership of any data you submit to the Service. By using the Service, you grant us a limited license to use, process, and store your data solely for the purpose of providing the Service. We implement appropriate technical and organizational measures to protect your data in accordance with applicable data protection laws, including GDPR where applicable.

7. Intellectual Property

The Service, including its original content, features, and functionality, is owned by Keystone and is protected by international copyright, trademark, and other intellectual property laws. You may not copy, modify, distribute, sell, or lease any part of the Service without our prior written consent.

8. Limitation of Liability

To the maximum extent permitted by law, Keystone shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising out of or related to your use of the Service. Our total liability for any claims arising from these Terms shall not exceed the amount you paid for the Service in the twelve months preceding the claim.

9. Indemnification

You agree to indemnify, defend, and hold harmless Keystone and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses arising out of or in any way connected with your access to or use of the Service, your violation of these Terms, or your violation of any third-party rights.

10. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including if you breach these Terms. Upon termination, your right to use the Service will immediately cease. You may terminate your account at any time by contacting us or through your account settings.

11. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify you of any material changes by posting the updated Terms on this page and updating the "Last updated" date. Your continued use of the Service after such changes constitutes acceptance of the new Terms.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of England and Wales, without regard to its conflict of law provisions. Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact Us

If you have any questions about these Terms, please contact us through the support channel in your dashboard or visit our website at keystonesuite.co.uk.